Digital Transformation: SERGAS & SAP Partnership

11/3/2025

A significant milestone in our journey of continuous growth and innovation SERGAS has officially signed an agreement with SAP to implement their state-of-the-art Enterprise Resource Planning (ERP) system for our team.

This strategic partnership marks a pivotal step in our mission to optimize operations, enhance collaboration, and drive excellence across all business units.

By leveraging SAP’s robust ERP platform, we aim to establish a unified infrastructure that will seamlessly integrate key processes such as finance, supply chain management, human resources, and customer relationship management. Implementing this cutting-edge ERP solution will enable us to gain real-time insights into our operations, empowering our leadership and frontline teams to make data-driven decisions with greater speed and accuracy.

Through improved visibility and automation, we expect to boost efficiency, reduce operational costs, and enhance the scalability of our services. Moreover, advanced analytics and reporting capabilities will foster a culture of transparency and accountability, reinforcing our commitment to deliver exceptional value to our clients and stakeholders.

Beyond the immediate operational benefits, our collaboration with SAP underscores our forward-thinking approach in adapting to a rapidly evolving business landscape. As we continue to expand our portfolio and enter new markets, this partnership will play a crucial role in sustaining our competitive edge.

By investing in world-class technology solutions and cultivating a high-performance environment, we are positioning ourselves to thrive in the digital era—ultimately creating a lasting impact on our customers, employees, and the communities we serve.

Strategic Partnership: SERGAS Group & e& enterprise Transforming Gas Distribution in the GCC

SERGAS Group has signed a three-year Memorandum of Understanding (MoU) with e& enterprise to revolutionize gas distribution across the GCC region. This strategic partnership integrates advanced digital solutions to enhance safety, operational efficiency, and sustainability, setting new benchmarks in the industry. Key focus areas include:

• Smart Meters & IoT-Enabled Systems – Enabling real-time monitoring, predictive maintenance, and enhanced operational control.
• Cybersecurity & Multi-Cloud Infrastructure – Strengthening system security and ensuring seamless connectivity.
• Digital Payment Platforms & Custom Software Development – Streamlining transactions and enhancing user experience.

By leveraging AI, IoT, and cloud technologies, SERGAS Group and e& enterprise are introducing intelligent gas management systems that improve safety, early incident detection, and energy efficiency. This initiative underscores a commitment to innovation, resilience, and sustainability in the gas sector.

Mr.Ragy Magdy, Chief Commercial Officer at e& enterprise, stated: "By harnessing AI and smart solutions, we’re enhancing safety, operational efficiency, and sustainability across gas distribution systems."

Mr.Mohamed Damak, CEO of SERGAS Group, emphasized: "Our collaboration introduces state-of-the-art technologies for remote monitoring and control, setting new benchmarks for safety and sustainability." This partnership reinforces SERGAS Group’s leadership in delivering innovative gas solutions, paving the way for a safer, smarter, and more sustainable energy future.

SERGAS Group & Institute of Applied Technology: Nurturing Future Engineering Talent

As part of its commitment to technological advancement and workforce development, SERGAS Group has signed an MoU with the Institute of Applied Technology (IAT) to foster cooperation in Sciences and Engineering Technology and other areas of mutual interest. This partnership aligns with the strategic vision of both entities, ensuring a dynamic and skilled workforce for the energy sector.

Key Areas of Collaboration:

• Employment Opportunities – SERGAS Group will explore the possibility of offering career opportunities for ADPoly graduates, based on the company’s criteria, policies, and mutual agreements.
• Structured Training Programs – SERGAS Group will provide: 1. Graduate Internship Programs – Training programs designed for ADPoly graduates, leading to potential employment within SERGAS. 2. On-the-Job Training (OJT) Programs – Industry-specific training opportunities for ADPoly students during their academic studies.
• Research & Development Collaboration – ADPoly will support SERGAS in fostering research initiatives and driving innovative solutions in engineering and technology.
• This partnership highlights SERGAS Group’s proactive approach to industry-academia collaboration, ensuring the development of a highly skilled, future-ready workforce while reinforcing innovation and excellence in energy solutions.

‘’Sergas" Aims to Deliver Services to 40,000 Units by 2030

Mr. Mohammed Damak, CEO of the Sergas Group, commended the UAE's efforts toward achieving climate neutrality in line with Vision 2030, aiming to reduce carbon emissions to net zero by 2050.

Speaking on the occasion of ADIPEC 2024, Mr.Damak stated: “ADIPEC is the most important and prominent event in the energy sector in the region. Abu Dhabi has successfully positioned itself as a leading energy destination by continuing to inject substantial investments into the oil and gas sector, launching renewable energy projects, and completing the UAE Nuclear Energy Project.

These initiatives have enabled Abu Dhabi to become a global leader in the energy sector.” He further added: “The centralized gas system for homes has significantly contributed to reducing carbon emissions by phasing out over 8 million domestic gas cylinders in the UAE.

This shift to centralized gas systems for homes and restaurants ensures safer usage, lowers carbon emissions, and reduces delivery costs. It has encouraged homeowners and businesses to adopt this system over traditional gas cylinders.” He noted: “Currently, Sergas provides centralized gas services to 26,000 residential units, with plans to increase this number to over 40,000 by 2030.

The company has signed contracts to deliver centralized gas services to new major projects across the country.”

Mr.Damak revealed that Sergas subsidiary Muzn Energy has proposed a project to liquefy natural gas in the UAE in collaboration with public and private entities. This ground-breaking project will mark a significant milestone in climate neutrality efforts by supplying liquefied gas to factories and remote areas, enhancing productivity, developing new urban communities, and increasing global competitiveness.

He also announced that Sergas is on the verge of signing a strategic partnership agreement with a leading digital technology company to implement applications that promote sustainability in the gas sector, offering innovative advancements in energy.

Mr.Damak emphasized the importance of utilizing advanced solutions such as smart meters in homes and facilities using centralized gas systems. These systems improve reading accuracy and provide users with a better experience.

Expansion in Clean Energy

Sergas Group’s shift toward clean energy, particularly the use of solar energy to generate electricity for residential projects in Oman. He noted that these projects operate entirely on solar power, reducing carbon emissions to near zero through modern, smart technologies. Mr. Mohamed Damak Sergas group CEO announced that “At Sergas, we plan our gas carrier routes using precise data analysis to minimize carbon emissions, allowing us to deliver liquefied gas to UAE customers with lower emissions and reduced costs.”

Geographical Expansion

Mr. Mohamed Damak disclosed the company’s plans to expand into the African market by participating in an energy exhibition in Rwanda, establishing a presence in Djibouti, and opening a consultancy office in Tunisia. He stated: “We are exploring investment and operational opportunities across the African continent, leveraging over 40 years of experience in the gas and energy sectors to capitalize on the opportunities available in African nations.”

Mr.Damak extended his gratitude to the Abu Dhabi Department of Energy for its efforts in developing the infrastructure for centralized gas systems in the emirate. Their measures ensure safe gas usage, support sustainability, and reduce carbon emissions. He concluded by announcing the launch of the Sergas mobile application, which allows customers to monitor their gas usage, pay bills electronically, and access services without needing to visit the company’s office.

Sergas Annual Summit 2025: Empowering People, Driving Progress

At Sergas,every achievement begins with people—and every milestone is powered by purpose.

This year’s Annual Summit 2025 marked another remarkable chapter in our ongoing journey toward operational excellence, digital transformation and human empowerment.

Held in a spirit of unity and forward vision, the summit brought together teams, leaders and all sergas employees to celebrate our collective progress and set the tone for the future of energy service.

Recognizing Our Most Valuable Asset : Our People

One of the highlights of the summit was the Sergas Excellence Awards,where we honored individuals and departments who have gone above and beyond in their roles.

From field technicians ensuring customer safety,toback-office teams driving seamless operations, every award symbolized dedication, resilience, and passion. At Sergas, we believe human capital is not just part of our company—it is the company.

Digital Transformation in Motion :

This year also marked a significant shift in our technological approach.
During the summit, we showcased the strides we’ve made in digital transformation, from system automation and customer experience upgrades, to internal process reengineering.

These innovations reflect our vision to become a fully digital-ready energy provider,setting new standards in service quality, reliability, and safety.

Departmental Excellence : The Power of Collaboration :
Another proud moment was the recognition of entire departments that demonstrated out standing performance,collaboration,and strategic growth.
Whether in logistics,safety, HR, or sales, our departments showcased that excellence is a team sport.

We celebrated the culture of cooperation,shared accountability,and continuous improvement that drives us every day.

Looking Ahead :

As we close this summit,we look forward with confidence.
The future of Sergas is smart, people-first, and innovation-led.
Together, we’re not just serving gas—we’re delivering energy solutions that empower communities and industries across the UAE and beyond.

To all our employees,partners,and clients thank you for being part of this journey.
The best is yet to come.